Shipping Policy

At Reality, we are committed to delivering your favorite fashion essentials safely and efficiently. We offer delivery services across Pakistan to ensure a convenient shopping experience.

1. Shipping Coverage

We provide nationwide shipping across Pakistan. Delivery availability may vary depending on your location and courier service coverage.

2. Shipping Charges

A standard shipping fee of PKR 199 applies to orders that do not qualify for free shipping.

Free Shipping: Enjoy free delivery on orders above PKR 2,995.

All applicable shipping charges will be displayed at checkout before order confirmation.

3. Estimated Delivery Time

Our estimated delivery timelines are:

• Lahore: Within 48 hours of placing your order.

• Other Cities in Pakistan: Within 3 to 5 working days.

Delivery timelines are estimates and may vary due to public holidays, weather conditions, courier operations, or unforeseen circumstances.

4. Order Confirmation and Dispatch

Once your order is successfully placed, it will be processed for dispatch subject to product availability and order verification.

Customers may contact our support team for assistance regarding order confirmation or shipment status.

5. Order Tracking

Customers can check the status of their orders through the Track Your Order option available on our website, where tracking information is provided.

6. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number and delivery details.

In case of a lost shipment, we will coordinate with the courier service to investigate the matter and assist with an appropriate resolution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate contact details and a complete delivery address at checkout.

If you notice an error in your shipping details, please contact our customer support team as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.

8. Returns and Exchanges

For information regarding returns, exchanges, and applicable courier charges, please refer to our Return and Exchange Policy available on the website.

9. Contact Information

For shipping inquiries or delivery assistance, please contact:

Brand: Reality

Customer Support: +92 333 4846128

Email: support@realityofficial.com

Website: https://realityofficial.com/