Exchange Policy

Exchange is available within 7 days of purchase, subject to stock availability and valid proof of purchase.
No refunds or returns are offered. Only exchanges are accepted in accordance with the policy below.
To request an exchange, please contact us within 7 days of purchase by emailing support@realityofficial.com or calling +92-333-4846128 during working days (Monday to Saturday), from 10:00 AM to 5:00 PM.
International orders are not eligible for exchange.
Claims regarding accessories are not accepted.
Online orders cannot be exchanged at any Reality store.
Washed, used, altered, or damaged garments are not eligible for exchange.
Products purchased on sale can only be exchanged for a different size, subject to size availability.
In case of a lost shipment, the customer must inform us via email at support@realityofficial.com with complete order details. We will initiate an inquiry regarding the claim. If the claim is confirmed as valid after investigation, the product will be shipped again.
Shipping costs for exchanges will be borne by the customer.
All exchange requests are subject to verification and approval in accordance with the above policy.