Refund Policy

At Reality, customer satisfaction is important to us. We strive to provide high quality products and a reliable shopping experience. Please review our Refund Policy before making a purchase.

1. Refund Eligibility

Reality follows a No Refund Policy, except in the following circumstances:

  1. The customer receives a defective or damaged product.

  2. An incorrect product is delivered due to an error by Reality.

In these cases, customers may request a full refund, subject to verification and approval.

2. Change of Mind

Refunds are not available if a customer changes their mind, no longer wants the purchased item, or wishes to return it for personal reasons.

Customers may request an exchange in accordance with our Exchange Policy.

3. Conditions for Refund

To qualify for a refund:

  • The product must be in its original condition.

  • The product must not have been worn, used, washed, or altered.

  • All original tags and labels must remain intact.

  • Proof of purchase or an order number must be provided.

Refund requests are subject to inspection and approval by Reality.

4. Refund Processing Time

All approved refunds will be processed within 14 working days after approval.

Processing times may vary depending on the payment method and financial institution.

5. Return Shipping Charges

If Reality delivers an incorrect or defective product, Reality will bear the return shipping costs.

If a customer requests a return due to a change of mind, the customer will be responsible for the return shipping charges, where an exchange or return is permitted.

Original shipping charges are not refundable.

6. Color Variations

Product colors may vary slightly due to differences in screen resolution, display settings, and lighting conditions.

Minor color variations will not normally be considered a valid reason for a refund.

7. How to Request a Refund

If you receive an incorrect or defective product, please contact our customer support team with:

  • Your order number

  • Details of the issue

  • Clear photographs of the product, where applicable

  • Your contact information

Our support team will review your request and guide you through the refund process.

8. Contact Us

For refund related questions or assistance, please contact our customer support team through our official website.

Website: https://realityofficial.com/

Brand: Reality