Exchange & Refund Policy

Exchange Policy

• All products purchased from Reality can be exchanged within 14 days of purchase—no requests will be entertained after that time.
• Customers can opt for either an exchange or a refund if they do not wish to keep the article.
• If Reality mistakenly delivers the wrong article or a defective product, we will bear the return shipping costs. However, if the customer changes their mind, the return shipping costs will be borne by the customer.
• Any items that have been worn, used, or altered will not be exchanged.
• Tags and labels must be intact for the exchange process.
• Color variations may occur due to differences in screen resolution and settings; in such cases, requests may not be entertained.
• Summer stock will be exchanged only with summer items, and winter stock only with winter items.
• If any item purchased at full price goes on sale, it will be exchanged at the marked-down price.
• In case of any discrepancy, the system price is final.

Refund Policy

• Customers can request a refund if they do not wish to keep the article for any reason.
• Reality holds a ‘No Refund’ policy, except in cases of defective products or incorrect deliveries, where a full refund will be provided.
• All refund claims will be processed within 14 working days after approval.
• If Reality mistakenly delivers the wrong article or a defective product, we will bear the return shipping costs. However, if the customer changes their mind, the return shipping costs will be borne by the customer.
• Shipping costs are non-refundable.
• Any items that have been worn, used, or altered will not be eligible for a refund.
• Tags and labels must be intact for processing refunds.
• Color variations due to screen resolution may not be accepted as a valid reason for a refund.
• Summer stock will be refunded only against summer items, and winter stock against winter items.