All products purchased from Reality can be exchanged within 14 days of purchase—no requests will be entertained after that time.
Customers can opt for either an exchange or a refund if they do not wish to keep the article.
If Reality mistakenly delivers the wrong article or a defective product, we will bear the return shipping costs. However, if the customer changes their mind, the return shipping costs will be borne by the customer.
Any items that have been worn, used, or altered will not be exchanged.
Tags and labels must be intact for the exchange process.
Color variations may occur due to differences in screen resolution and settings; in such cases, requests may not be entertained.
Summer stock will be exchanged only with summer items, and winter stock only with winter items.
If any item purchased at full price goes on sale, it will be exchanged at the marked-down price.
In case of any discrepancy, the system price is final.
Refund Policy
Customers can request a refund if they do not wish to keep the article for any reason.
Reality holds a ‘No Refund’ policy, except in cases of defective products or incorrect deliveries, where a full refund will be provided.
All refund claims will be processed within 14 working days after approval.
If Reality mistakenly delivers the wrong article or a defective product, we will bear the return shipping costs. However, if the customer changes their mind, the return shipping costs will be borne by the customer.
Shipping costs are non-refundable.
Any items that have been worn, used, or altered will not be eligible for a refund.
Tags and labels must be intact for processing refunds.
Color variations due to screen resolution may not be accepted as a valid reason for a refund.
Summer stock will be refunded only against summer items, and winter stock against winter items.
Choosing a selection results in a full page refresh.
